WE GOT ANSWERSFAQs
Do you do islandwide delivery?
Yes we do, except to Jurong Island, Tuas, CBD areas ,Orchard area, Raffles, Marina etc and restricted areas in Singapore.How many days in advance can i place an order?
You can choose up to 15 days in advance for delivery/self-collection with 2 days lead time for each order. We do not offer same-day delivery. However please give us a call to check if there’s any cakes available for same day collection.Cut off timing for ordering
Orders to be made before 4pm for the next available date for delivery/collection.
For example, today is 1 Jan, order before 4pm, you can choose dates from 3 Jan onwards, up to 30 days in advance. Unless stated otherwise, some dates are not available as it is fully reserve or we’re close for that day. Appreciate your kind understanding. Do call us at 89228481 for enquiry
Delivery is at $12.00 flat fee per location. Delivery timings are strictly from 12pm-8pm
You may also arrange your own delivery if you’re looking to have the cakes delivered at a specific timing, however do note that any spoilage of the products we will not be responsible. Do inform us of such arrangements so we can inform our team about your order. Please select self-collection instead of delivery for such request.
Please ensure someone is at home to receive the cakes as we do not do redelivery and cakes will not be returned to us once it’s out for delivery, for rescheduled delivery in case no one’s at home, there’ll be a charge for the redelivery as well as for the rebaking of the cakes.Same - Day Delivery
We do not have same-day delivery service.
If there’s a need for a same-day delivery, it’s best for you to check on the availability on the product and arrange your own courier to pick up the items.
Self-collection will be at 1 West Coast Drive, NEWest #01-77 Singapore 128020.If i had made multiple cakes in a single order, can i collect them on different days?
No, all orders cannot be split and all cakes from the same order have to be collected/delivered on the same day.Will candles and knife be provided?
We do not provide and knifes and candles. We recommend our customers to use a Metal Knife to cut to ensure even cutting.
You may purchase the candles and other accessories from Cake Add Ons.
Our operating hours for our Bakery & Cafe is from 12pm-6pm/ till sold out, whichever is earlier.
Close on Monday.
For Public Holiday, it will be 12pm-3pm.
We have 2 different whole cake sizes.
5inch – approx. 500grams can be cut into 4-6 slices.
7inch – approx. 900grams can be cut into 8-10 slices.
We are not a halal certified brand. However all ingredients used are muslim-friendly, all our ingredients are from halal certified supplier, like phoon huat, bake with yen etc.
And we do not allow any pork,lard and alcohol items in our baking kitchen.How long can i keep the cake?
All our cakes are recommended to be consumed within 5 days in the chiller ( not in the freezer ).
For durian products, we recommend to store up to 3 days, maximum.
How do we cut the cake?
We recommend to store in the freezer for 1-2 hours once you received the cakes to allow the cake to firm up a little for easier cutting.
We have a cutting service under the Cake-Add Ons, which is chargeable at $5.00.
For safe food consumption, we do not cut it on the spot, if you require to cut the cake please purchase the service . (https://dirtycheesecake.sg/products/cake-cutting-serivce )
$5.00 cutting service includes, individual cake packing with plastic film.
This service is only available for 7inch whole cakes only. Which can serve 8 slices, packed individually.
PRODUCT STORAGE GUIDELINE
SHIOK TARTS - CHEESE TARTS
Please consume them within 3 days, best served chilled. Can heat up for 10 seconds in the microwave for a more gooey texture.
Please consume them within 5 days, keep them in a air-tight container.
For Durian products, please consume them within 3 days, keep them in a air-tight container.